Terms & Conditions

Payment terms
50% of the total booking value is required to make the booking, the final payment should be made 7 days prior to departure.

Payment can be made over the phone via card or directly to our bank account:

Account Name:          The Hampton

Account Number:      73817954

Sort Code:                  204276

Any other extras that you purchase on the day can be paid by card machine or bank transfer prior to departure

Person making the booking

As the person in charge of the party (“the party leader” or “you”), you must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking. It is your responsibility as the party leader to ensure that the other party members are aware of and agree to comply with these booking conditions where applicable. There must be at least two adults over the age of 18 in every party.

Pick up locations
Our usual pick-up spot is at East Mosely Lock on the Hampton Court side (see red area shown below)
There is a map and more detail on our ‘Contact’ page on our web site.
One of our team will phone THE LEAD No1 passenger 15 minutes before departure to make sure you find the exact location.
For special events we can provide pick-up and drop-off at other locations such as waterside hotels or restaurants. Please ask via tracey@the-hampton.co.uk  or call 07801 612829.   

Cancellation policy?
You may cancel your booking and receive a full refund up to 48 hours in advance of your trip. This is normally close enough to the date to have confidence in the weather forecast. No refunds are given for cancellations made with less than 48 hours’ notice.

May move the date?

Providing you give us at least 48 hrs notice then subject to availability you may change the booking date, an admin charge of £25 will be payable.

Bad weather?
If weather or river conditions for your trip are forecast to be ‘bad’, we will attempt to contact you the day before to discuss whether to proceed with your trip as scheduled or offer you an alternative date. We assess ‘bad’ weather based on the bbc.co.uk forecast for Hampton Court predicting more than a 50% chance of heavy rain during the time-slot for your booking.
If your trip goes ahead, guests may choose to sit inside.

Guest Safety
The Hampton has passed an independent examination of the safety requirements set out in the Boat Safety Scheme (BSS), for paying passengers an initiative owned equally by the Canal & River Trust and the Environment Agency. In the unlikely event of an emergency please follow instructions from your skipper.

Buoyancy aids or life-jackets are available to all passengers on request.

Children aged 3 years or younger must wear a buoyancy aid at all times and we recommend children aged 4-14 also wear buoyancy aids or life-jackets.

Accessibility?
We regret there is no step-free access to our boat and we are unable to accommodate wheelchairs. Your skipper and crew will be at hand to help passengers step on and off the boat. If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we are unable to make reasonable adjustments to meet that person’s particular needs, we will discuss this with you.

Toilets?
The Hampton has a private Bathroom and Toilet facilities on board.

Car parking?
Please allow plenty of time to drive into Hampton Court. Traffic and car-parking can cause delays at peak times, including sunny weekends. 24-hour pay-and-display parking is available at Hampton Court Railway station.

Can I bring my own food and drink?
We do NOT allow guests to bring their own food or alcohol on board. We are a licenced vessel and are responsible for what we serve to passengers. If you have any special drink requirements then please let us know in advance as we can usually accommodate most requests.

Children?
Well behaved children are welcome aboard subject to them being accompanied by at least one responsible adult. The maximum number of passengers for each trip is 6 people which includes children over the age of 12 months. Children aged 3 years or younger must wear a buoyancy aid at all times and should travel seated on the lap of a responsible adult.

Dogs?
Dry and well-behaved dogs (NON-SHEDDING) less than 15kg are welcome aboard, at the owner’s risk.
Dogs must be kept on a lead at ALL times

Music?
You are welcome to bring your own CD or use our Bluetooth system to play your own music. Music must only be played at a moderate volume. We have various USB charging points should you need one.

Smoking?

Is NOT allowed on board, VAPING IS allowed.

Other

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and will be dealt with exclusively by the courts of England and Wales.